San Antonio Airport

About Saas


2019 Awards

ACI Airport Service Quality (ASQ)
Q3 2019

  • 4.25 Overall Satisfaction – down 0.19 year over year
  • Delayed flights among those surveyed was a key driver to the decrease in score

Airport Service Quality

SAT Supplemental Customer
Satisfaction Survey

  • Nearly nine in ten departing passengers (88%) are satisfied with their Overall Experience at San Antonio International Airport

J.D. Power & Associates North
America Airports Survey

  • 6th Overall Satisfaction for medium-size airports – Up from ranking 13th in 2018
  • Scored 813 points out of 1,000 in 2019 – Up from 785 points in 2018

J.D. Power

Passenger Intercept

  • 92% rated 4 or 5 overall satisfaction on 5-point scale
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