The ASQ awards are highly regarded and considered unique because they are based on passenger surveys taken on the day of travel to collect current and accurate feedback on service quality issues. The program measures passengers’ views of key performance areas and is administered worldwide. The airports that receive the highest results and demonstrate a commitment to providing excellent customer service are recognized annually with an ASQ award.
The San Antonio International Airport (SAT) received the top industry honor from the Airports Council International (ACI) World in 2015, 2016, 2017 and 2018 for Best Airports by size and region.
In 2020, SAT earned the coveted awards for customer service- “Best Airport with 5-15 Million Passengers in North America” and “Best Hygiene Measures by Region (North America)”. ACI introduced the hygiene award category as a way for airports to gauge customer response to new hygiene measures and to recognize airports’ success in dealing with hygiene during COVID-19.
SAT scored high in overall satisfaction, courtesy of airport staff, courtesy at check-in, terminal cleanliness, ease of way-finding, ease of connections, courtesy of inspection staff, internet/Wi-Fi access, waiting time at passport/ID inspection, safety and security.
ACI Director General’s Roll of Excellence Award
SAT as one of the 2021 Director General’s Roll of Excellence in Airport Service Quality Award recipients. The ACI Director General’s Roll of Excellence recognizes airports that have consistently delivered excellence in customer service by winning multiple ASQ awards.
This year San Antonio International Airport was one of six airports in the world to receive one of the industry’s highest honors. The accolade is given to airports that have won multiple Airport Service Quality Awards (ASQ) over a five-year period during the last ten years.
This highly regarded award was established in 2011 to provide additional recognition to those airports with excellent ratings according to passenger surveys. Only fifty-eight airports worldwide have received the award since its inception.
J.D. Power North America Airports Survey
- 9th in the North America Airport Satisfaction Study for 2021
- SAT moved from medium to large category – ranks 10 to 33 million passengers a year
- Scored 813 points out of 1,000 in 2019 – Up from 785 points in 2018
- 6th Overall Satisfaction for medium-size airports – Up from ranking 13th in 2018
- 92% rated 4 or 5 overall satisfaction on 5-point scale
SAT Supplemental Customer
- Nearly nine in ten departing passengers (88%) are satisfied with their Overall Experience at San Antonio International Airport