About Saas
Awards
2019 Awards
ACI Airport Service Quality (ASQ)
Q3 2019
- 4.25 Overall Satisfaction – down 0.19 year over year
- Delayed flights among those surveyed was a key driver to the decrease in score
SAT Supplemental Customer
Satisfaction Survey
- Nearly nine in ten departing passengers (88%) are satisfied with their Overall Experience at San Antonio International Airport
J.D. Power & Associates North
America Airports Survey
- 6th Overall Satisfaction for medium-size airports – Up from ranking 13th in 2018
- Scored 813 points out of 1,000 in 2019 – Up from 785 points in 2018
