Traveler AssiStance
FAQs
Here to help
What time does the airport open?
The San Antonio International Airport is a 24 hour facility. However, all TSA Checkpoints do not open until 3:30 a.m.
Where can I get more information on the Solicitation/Demonstration Rules?
The rules governing solicitation and demonstrations at the San Antonio Airport System can be found in Section 3-22 (Commercial and non-commercial activities) of the San Antonio Municipal Code and can be accessed on Codes of City Ordinances
If you wish to apply for a permit, please call 210.207.7242 during City of San Antonio business hours (7:45 a.m. to 4:30 p.m. Monday through Friday).
For information on the registration process go to the following links:
Is there a Foreign Currency Exchange facility located at the San Antonio International Airport?
Marcy’s Business Travel Center
Location: Terminal A, Lobby
Phone: 210.892.1100
Hours: 5:30 a.m. – 8:30 p.m.
Frost Bank – Downtown
210.220.5695
Texas Currency Exchange
210.227.4447
txcurrencyexchange.com
How can I get a pass to go beyond the TSA Security Checkpoint to meet a passenger at the gate?
You must coordinate this request through the servicing airline.
How far in advance should I arrive at the airport prior to my flight departure time?
Passengers are advised to arrive at least 2 hours in advance for flights departing prior to 7:30 a.m. and 1 ½ hours in advance for flights departing after 7:30 a.m.
Can I get Wheelchair assistance?
Yes, please contact your Airline to schedule assistance at no charge. To request wheelchair assistance after hours or for immediate needs, contact International Ram for Southwest Airlines passengers at 210.867.5946, and for all other Airlines contact Prime Flight Services at 210.389.1317 or 210.207.3433.
What time does the airline ticket counters open?
Airline ticket counters open at various times based on their first flight. Contact your airline for their ticket counter opening time.
What are the parking rates at the Airport?
Economy Parking Rates (Green and Red Lots) are $7.00 per day.
Long Term Parking Rates are $14.00 per day.
Short Term Parking Rates are $25.00 per day.
What items can I take on the airplane?
Lost my ID or have a temporary – how do I get through check point?
If you lose your ID before boarding a domestic flight, you will still be able to travel on your flight. Show up early for your flight to allow extra time, and explain your situation to the TSA agent at the security checkpoint. They will have you fill out some paperwork, and then you may be subject to additional interviews and search / screening. Bring any identification that you do have.
What are all the ways/options/prices that I can use to get downtown?
There are ground transportation options for you.
How do I meet my minor child or elderly passenger at the gate if I do not have ticket?
You may request a gate pass from your airline.
Is smoking available inside the Terminals?
Smoking is not allowed in the airport but there are designated areas outside the airport terminals.
What employment opportunities are there at the airport?
There are several options for employment at the airport.
What is the policy on Disabled Veteran plates?
Read information about SAT’s Disabled Veteran plates.
How do I get to San Marcos, Austin or other longer distance destination from SAT?
The best option is to rent a vehicle.
Can I leave my bag with anyone or locker facility?
Sorry, but there are no lockers at this airport.
I bought a dog on the internet…Who do I call?
You can contact your airline carrier or FedEx/UPS.
How can I compare flights?
Visit SAT’s nonstop destinations and connecting flights with links to book now.
What terminal is my airline in?
View airlines to determine what terminal your airline is located.
Where can I get something to eat?
SAT offers many dining and shopping options.
View terminal map for options.
Where’s the nearest restroom?
Restrooms are located pre and post security.
View terminal map for the location nearest to you.
How can I report a lost item?
To report a lost item in the terminal or parking facility, please submit a lost item report here, or call 833.290.0690.